HEALTHY FAMILIES ROCKLAND COUNTY (HFRC) BI-LINGUAL PROGRAM SUPERVISOR (Full-time position)
Working together with its partners The Lower Hudson Valley Perinatal Network (LHVPN) advocates for and educates consumers and professionals about maternal, child and family health. LHVPN also mobilizes the community, to eliminate disparities, and improve the health of women, children, and families in New York’s Lower Hudson Valley, which includes Rockland, Westchester, Dutchess & Putnam counties.
Reports to: Healthy Families Rockland County Coordinator
Languages Preferred: English/Spanish, or English/Haitian Creole, or English/Yiddish
The Healthy Families Rockland County Bi-Lingual Program Supervisor is responsible for direct supervision of the HFRC Family Support Specialists and Family Resource Specialist (Home Visitors), who support expectant and new parents to get off to a great start on their parenting journey. The Program Supervisor supports the implementation of the program activities to carry out the mission of the Lower Hudson Valley Perinatal Network and fulfill the work plan objectives and requirements of the Healthy Families New York contract. Healthy Families Rockland County (HFRC) is a comprehensive prevention home visiting program that supports positive parent-child bonding, promotes child and family health and development and enhances family resilience respectful of cultural and community diversity.
Duties and Responsibilities:
- Oversees and supervises the assigned team (including interns as applicable).
- Responsible for the Key Performance Indicators of the team/program, model, and funding sources.
- Responsible for supporting the team in meeting the scope of work and deliverables of the program.
- Reviews screens, assessments, and documentation.
- Coordinate case conferences and ongoing in-service training.
- Review data and family records regularly for quality assurance purposes.
- Monitor, Review, and enters Healthy Families data management and analyze data relative to performance targets and indicators in Healthy Families New York MIS System.
- Reviews all incident reports and monitors for follow up with the Family Support Specialist/Family Resource Specialist.
- Implements quality assurance measures as required to ensure quality service delivery including quarterly “shadowing” of FSSs and FRSs on home visits/assessments, and participant surveys.
- Assess staff performance and growth regularly.
- Ensures all staff has received the annual required training within the model and as required by CHRF/LHVPN.
- Completes Program Monitoring Report and reviews with Program Coordinator monthly.
- With Program Coordinator, develops policies, procedures, and protocols, necessary to carry out program activities.
- Assists Program Coordinator with program reports, particularly related to the achievement of program performance targets.
- Order education materials and ensure that program brochures, flyers, etc. are updated and available
- Assist Program Coordinator in the development and/or updating of training curricula, resource directory, and other program materials as necessary.
- Provide weekly coaching and mentoring to Family Support Specialist/Family Resource Specialist (group and individual). Conducts Coaching and Mentoring and group supervision with the team at the main office, alternate office, or in the community as needed. Ensure all staff have a development plan
- Reviews intake and on-going assessment including review of referral information, identifying and engaging key participants, identifying systemic strengths and weaknesses, and developing assessments of problem behaviors within the ecological context. Intakes and documentation to be reviewed within program timelines and expectations.
- Reviews and approve documentation (daily contacts, progress notes, treatment reviews, incident reports, case(s) closure, and monitor for Program Quality Assurance, adherence to the model, evidence-informed processes, agency policy, OCFS, and per contractual requirements.
- Ensures data entries are conducted while meeting agency/program guidelines, and HIPPA regs using the databases directed by the agency and funding source.
- Maintains and reviews records and timeliness of documentation while maintaining confidential client records.
- Demonstrates effective communication by maintaining communication with Program Coordinator on advances and barriers experienced with the team and stakeholders, including escalating any feedback received regarding the supervisor’s own areas of improvement.
- Participates in Coaching and mentoring weekly to 3 times per month with Program Coordinator as well as monthly workgroups with supervisor, Program Coordinator, and/or Executive Director(if later is covering).
- Builds the capacity of staff to respond to client and families’ mental health problems through weekly supervision, training, and consultation.
- Work on special projects surrounding the program as assigned including but not limited to ad hoc committees within the agency and with referral partners.
- Attend required training, meetings, and collaborate with consumers and service providers, internally and externally.
- Participates in leadership development, and leadership related events/seminar and/or funding sources workshops.
- Plan program activities for families, under the guidance of the Program Coordinator, to assist with reducing social isolation.
- Provide weekend and late-night coverage to staff as needed.
- Support with integrating the team to the program and agency culture.
- Able to respond to the needs of the assigned team by shifting the schedule to support.
- Splits time between the main office and other offices, community-based for meeting needs and client service’s needs (or case shadowing).
- Willingness to provide coverage support as needed to peers/team members at the main office, community, field, or other sites.
- Conducts presentation at stakeholder meetings on the program and services.
- Ensure referrals to agency Health Homes for all eligible families and/or community linkages are met and confirmed.
- Conduct field visits at least quarterly to ensure families are progressing in treatment and/or as phases of treatment changes.
- Demonstrates flexibility in the acceptance and completion of work assignments.
- As Healthy Families, Rockland County develops and changes these job responsibilities are subject to change in order to best meet the needs of the program as a whole.
- Other duties as assigned.
Skills and Qualifications:
A Master’s Degree in human services or fields related to working with children and families; or a Bachelor’s degree in these fields with 3 years of relevant experience preferably in a home visiting program and with clinical supervisory experience:
- Knowledge and experience in the strength-based and family-centered provision of primary prevention services, and/or direct experience as a home visitor.
- Knowledge of infant and child development, parent-child attachment, maternal-infant health and the dynamics of child abuse and neglect.
- Ability to establish trusting relationships and work effectively with mothers, fathers, and extended family.
- The belief that children need to be nurtured.
- Solid understanding of and experience in supervising and motivating staff, as well as providing support to staff in stressful work environments.
- Skill in coaching, teaching and team building and motivation.
- Highly effective verbal, listening, presentation and written communication skills. Must be comfortable in speaking to both large and small groups of consumers, health and human service providers, educators, and business leaders.
- Ability to effectively network and engage with core local organizations and community groups.
- Respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, sexual, or ethnic identities.
- Commitment to achieving health equity and overcoming health disparities.
- Self-motivated with an ability to work independently and as part of a team.
- Strong computer skills including the ability to operate computerized spreadsheets, word-processing, databases and graphics at a highly proficient level and other conditions of employment
- A valid driver’s license and reliable personal transportation are necessary to fulfill job requirements.
- Flexibility in travel in and out of Rockland County.
- Must have schedule flexibility to include occasional early morning, evening and weekend meetings/activities.
- State travel may be required for training and state meetings with an overnight stay.
- Ability to meet the following physical requirements with or without reasonable accommodation:
- Walk, bend, kneel, and reach.
- Lift 20 – 30 pounds.
- Conduct both outdoor and indoor activities, in both warm and cold temperatures.
Please submit your resume, cover letter and salary requirement by December 20th, 2019 to Terri-Ann Anfang, Program Coordinator, LHVPN Healthy Families Rockland County, email@example.com, indicating “HFRC Bilingual Supervisor” – your name” in the subject line.